SUPPORT

General Support

If you have any questions or issues with our platform, feel free to contact us.

Email: support@info-grove.com

Call: 604-304-0020 ext 102

Frequently Asked Questions

Where do I go to setup an account?

To setup an account, contact our sales team at sales@info-grove.com or use our contact form.

How can I see the app analytics?

You can view the number of downloads from your respective app store account dashboards. Advanced usage statistics are available for Gold subscription customers via Google Firebase Analytics. Your support representative can provide you access. 

What mobile devices are supported?

The mobile applications are supported on iOS 11.0, 12.0, and 13.0 on iPhone 6, 6+, 6s, 6s+,7, 7+,8,8+, X, Xs, Xs Max, 11, 11 Pro, 11 Pro Max, and Xr on Apple devices and on Android 5.0 and above on Samsung Galaxy series phones, LG G series phones, Google Pixel series phones, and HTC One series phones.

What technology is used to develop the apps?

The apps are developed as Native applications to provide the best user experience for the device used. Each app is developed using the relevant toolkit for their respective operating systems (Android and iOS).

Is the platform secure?

Yes. All communications are over https / ssl and our platform is built on top of a SOC2 / ISO 27001 compliant hosting provider. 

Where is the data stored?

We use the Canadian cloud services providers to ensure data sovereignty, as well as flexible processing and bandwidth control in order to meet the performance and service delivery requirements. The operational servers are located in Toronto, Ontario and our backup servers are located with a different provider in Montreal, Quebec.

What happens when the new update comes out from Apple and Google? Does my app still work?

Yes! As part of the annual maintenance fee, we take care of updating the app to meet the latest operating system.

Once the app is launched in the app store, what happens next?

We will work with you to build the initial release of the app. Once the app is live, you have all the control on adding new content, sending push notifications, collecting data, etc.

Can we start small and grow as we go?

Yes, Info Grove has a Bronze, Silver, and Gold package for pricing. Contact our sales team today to learn more.

What if I only want a few features?

Info Grove is designed as a “pick and choose” service. You choose what features you want in your app. Contact our sales team to receive a pricing guide.

What if I want to add a feature that is not currently offered by Info Grove?

We can develop custom modules to meet your needs. 

Do we have control of the design process?

Yes, Info Grove is equipped with 3 basic menu options: Icon grid, hamburger menu, and dashboard menu. You choose the graphics, colours, and fonts and we make it happen.

We are a member based organization, can we make certain parts of the app private?

Yes, we offer password protected logins for member based organizations. Those logins can be local to our platform or come from your system. 

Can we sell products on Info Grove apps?

Yes, we can accept payment right inside the app or if you already have a web store, we can integrate that right inside the app.

What can I expect from the developing process? How are Info Grove apps built?

Stage 1: We work together to determine an MVP (minimum viable product) for getting you launched on the app stores. You choose what features to include (based on our pricing guide) and we build the app on your behalf.

Stage 2: We provide demo builds to let you test the progress as we develop. We gather feedback and continue on the final build.

Stage 3: You are trained on the backend CMS. After the training you’ll be able to add new content, edit, and manage the app by yourself.

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