How to Prepare for Succession with Proper Training

Having a mobile app for your municipality or local government is a great way to stay connected with your residents and increase engagement; however, what happens when the key person responsible for managing the app leaves for another job or role in a different department? Will the information be lost forever or will someone else be able to take over the responsibility?

The key to ensuring smooth succession is to have a proper mobile app training program in place. You want to be sure the mobile app development team you choose to work with has the attitude that training should be a collaborative effort between the mobile app developer and the client.

You’ll want to be sure that the training your team receives from your development team is designed to make you as the client self-sufficient, so your organization can manage the app even if the key person is no longer there.

Here are some tips for ensuring your company is ready to manage your mobile app in the future:

Train the Trainer

Having a designated person responsible for training new team members on the mobile app’s features and functionalities is crucial. This person should have a deep understanding of the app and be able to explain its features to others. This not only ensures the information is passed on but also creates a sense of ownership and accountability within the organization.

Document Everything

Documenting the app’s features and functionalities, as well as any troubleshooting tips, can be incredibly helpful for the next person who takes over. It’s also a good idea to document the training process itself, including any questions that were asked and how they were addressed.

Evaluate Your Mobile App Developer

When selecting a mobile app development company, it’s important to consider their after-app-launch services. Will they be available to help train new team members, or will they leave you on your own? At Info Grove, once we help a client launch their app, we offer a training session for up to 30 members of your team. It can be beneficial to have several people attend, even if they won’t be responsible for managing the app so that there’s more than one person familiar with the basics. Every Info Grove package also comes with support hours (the quantity depends on your package), so if you have any issues updating or maintaining your app because of a personnel change within your company, you have support available.

Choosing a reliable mobile app development partner who has your back is essential for long-term success.

It’s All About Preparation

Having a mobile app for your municipality or local government can be a great investment, but it’s important to be prepared for the future. By implementing a training program, documenting important information and selecting a reliable mobile app developer, you can ensure your organization is prepared for any changes that may mean somebody new is in charge of managing your mobile app.

If you’d like to learn more about developing, marketing and launching a mobile app, book a consultation with the Info Grove team.

Karim Mansour is an Inside Sales Representative at 14 Oranges, the creators of the Info Grove platform.