Testing a mobile app can seem overwhelming, particularly if you are not tech-savvy; however, here are some steps you can take to do a thorough job of the process.
Confirm the basics
There’s no need to panic if you’ve never been in charge of testing a mobile app before. Your mobile app developer and their team should have done initial testing before passing the final review over to you. A good development team will have done as much as possible to ensure that things are functioning correctly from a technical standpoint before asking you to review and test your new mobile app.
The most important goal for clients during this step in the mobile app development process is to ensure that everything you expected to see is there and that it’s showing up correctly. Review the visual branding–logos, colours, taglines, fonts, etc. and ensure it aligns with your guidelines. Ensure that all of the features you expected to be included are there. Review the content that’s showing up and confirm it’s displaying as expected.
Get familiar with the app
Do not speed through this step. Take some time over a couple of days and become familiar with its features and functionality.
Create a list of tasks
Create a list of tasks (using a spreadsheet would be helpful) that your members would want the app to be able to perform.
Test the app systematically
Follow your list of tasks step-by-step and test each feature of the app. If you encounter any issues or bugs, take note of them. Be as detailed as you can when making a record of what is not working, your development team will want specifics that they can test.
Ask other users (particularly any colleagues not involved in your mobile app project) to test the app and provide feedback. This can help you identify any issues that you might have missed. They may use the app differently than you do. All this user feedback is important.
Put yourself in your members shoes
Remember, the fact that you’re not tech-savvy can actually be a benefit during the testing phase. Simply try using the app like you would any new mobile app that you’ve downloaded on your phone. The more you can put yourself in a potential user’s shoes, the more likely you’ll uncover potential issues or determine appropriate changes to ask for from your development team.
Testing a mobile app is an ongoing process–you may need to continue testing and refining the app over time to ensure that it continues to meet the needs of your residents. The purpose of testing during the development process is to ensure that the app you release during the initial launch is one that provides value to your residents and engages them so they continue to use it in the future.
Get help if you need it
If you encounter any technical difficulties or have any questions, seek help from your mobile app development team. Info Grove is always on call to support our clients as they go through the review and adjustment phase of our mobile app development process.
If you’d like to know more about Info Grove’s mobile app development process, check it out here or book a call to meet with our team. We’d love to hear about your organization and see how a mobile app might be able to help you achieve your goals.